At Shosshodana, customer satisfaction is our top priority. We strive to ensure all our products meet high standards of quality, hygiene, and freshness. However, if you are not fully satisfied with your purchase, our return and refund policy ensures a fair and smooth resolution.

Return Eligibility:

You may request a return if:

• You received the wrong product

• The item is damaged, expired, or defective

• The product does not match the description or image

• The seal or packaging is broken on arrival

Return Timeframe:

• Return requests must be submitted within 3 days of receiving the product.

• Products must be unused and in original condition for a successful return.

Return Process:

1. Contact us via email or phone with your order number and issue details.

2. Share clear photos of the damaged or incorrect item (if applicable).

3. Our team will arrange a pickup or ask you to send the item to a provided address.

4. Once verified, we will approve the return or offer a replacement.

Refund Policy:

• If a return is approved, refunds will be issued within 5–7 business days.

• Refunds will be made through the original payment method (bKash, Nagad, Card, etc.).

• In case of cash on delivery (COD), refunds will be sent via mobile wallet or bank transfer.

Replacement Policy:

• You may choose a replacement instead of a refund if the same product is in stock.

• We will ship the replacement at no extra cost.

Non-Returnable Items:

• Perishable items that have been opened or used

• Products returned after the 3-day window

• Items damaged due to customer mishandling

Need Help?

For return and refund inquiries, please contact us:
Email: support@shosshodana.com
Phone: +8801670503688